Program managers are responsible for the management of client programs, supporting our multi-disciplinary teams. In addition to having strong day-to-day organisational skills, you’ll help identify client opportunities, nurture team collaboration, lead agile processes, and ensure we’re delivering quality work for our clients.
The skills we look for in Program Managers include:
Project management: Managing the flow of projects to ensure our teams can do their best work, including: ways of working, sprint planning, task management, documentation, and retrospectives. You unblock problems and maintain the right momentum.
Client partnerships: Effectively building relationships with client executives, managers, and directors, ensuring their needs and expectations are met. You’re a trusted advisor that knows when to act and when to push back, balancing client interests with the vision of the program.
Resourcing: Leveraging your knowledge of our disciplines, you help cast teams of specialists and innovate new approaches that bring out their potential. You have a deep knowledge of our team and are able to clearly articulate resourcing needs across programs.
Engaging teams: Understanding the dynamics within a team, engaging team members, and resolving problems as they come up. You have a deep empathy for colleagues and genuinely care for each team member, maintaining a positive environment.
Facilitation: Facilitating compelling processes and workshops with small and large groups – planning activities, drawing out insights, and engaging participants. You’re comfortable adapting to any situation, guiding participants toward meaningful outcomes.
Business development: Identifying and developing opportunities to start or expand the work we do for a client, taking a long-term perspective. You orchestrate scopes that benefit all stakeholders, recognising the context our clients operate in and our role as a strategic partner.
New business: Supporting the new business pipeline and helping create new opportunities in the market. You help builds momentum, telling compelling stories about our capabilities and how they connect to client goals.
Business acumen: Bringing a commercial awareness to decision making that balances company and client needs. You're confident creating estimates and SOWs around a clear commercial model, leveraging knowledge of clients and their priorities to maximise value.
We also have a set of shared people skills that we practice across the team. These are drawn from our values and reflect the global, cross-cultural context we work in, including: Problem solving, Team Collaboration, Positive Communication, Learning and Self-Reflection, Entrepreneurship, Leadership and Coaching, Client Engagement, and Organisation.
Who we’re looking for
We’re ideally looking for the following experience, but know everybody has a different career path, and encourage you to apply even if you only fit some of these criteria:
Bilingual English and Japanese, or fluent in one with some proficiency in the other.
Located in Tokyo, or able to work remotely from a similar time zone and would consider relocating in future.
At least 3 years of experience, ideally in consulting or startup environments.
Comfortable working with remote, cross-disciplinary teams across languages and cultural backgrounds.
An entrepreneurial, self-starter mindset with exceptional business acumen.
Nice to haves
Undergraduate degree in Business, Marketing, Entrepreneurship or a related discipline.
Agile experience, training, and/or certification.
Experience using Google Docs, Monday, Miro, and Freee.
Additional expertise or interest in Strategic Design, Sustainability, Storytelling, and/or Media.
What we provide
Shaping a positive employee experience is part of our culture, and we work to ensure our environment is welcoming and inclusive for everyone.
We purposefully look for people from across different cultural backgrounds, identities, languages, and skills – creating cross-disciplinary teams that are able to approach business problems from multiple perspectives.
As part of this we provide all employees with:
Flexible work arrangements with remote work options.
Collaborative workspace in Nakameguro, Tokyo.
Transparent career progression and salary levels.
Internal coaching and skill development programs.
Annual training budget that can be used flexibly.
Minimum 17 days of leave per year, including 5 days of refresh leave.
Apple devices and cloud-based collaboration tools.
Access to our global network through MullenLowe Group and IPG.
A startup environment where you can directly influence the future of the company.
Let’s catch up!
Send your Resume, LinkedIn, and/or Folio to email@example.com and one of our practice leads will get back to you. We’re happy to have a coffee near our studio in Nakameguro or catch up online.