Strategic designers are responsible for reframing business and organisational problems around the collective needs of the people we are designing for. You’ll use design to push organisations forward – identifying and assessing opportunities, envisioning different futures, and aligning stakeholders around a plan for action.
The skills we look for in Strategic Designers include:
Research and synthesis: Planning and conducting qualitative and quantitative research with customers and employees, identifying appropriate methods based the context required. You’re able to synthesise research into insights and recommendations that are impactful for clients.
Facilitation: Facilitating compelling processes and workshops with small and large groups – planning activities, drawing out insights, and engaging participants. You’re comfortable adapting to any situation, guiding participants toward meaningful outcomes.
Systems thinking: Making sense of complex spaces and mapping these into journeys and systems based on complex data points. You zoom in and out, understanding these at a macro level as well as a detailed touchpoint and interaction level.
Customer models: Identifying customer and employee needs and mindsets, articulating these through archetypes and jobs to be done. You’re able to model behaviours and align them to quantitative data, delivering business value.
Business design: Aligning to business objectives to create meaningful outcomes for clients and stakeholders. You have strong business acumen and understand how our work connects to strategic, financial, and business needs.
Ideation: Ideating ways to solve problems with lateral thinking, as well as the critical assessment of design concepts. You’re comfortable with ambiguity and able to clearly imagine how an idea would work, look, and feel at an early conceptual stage.
Prototyping: Creating prototypes of new concepts at different fidelities, and testing these with people, using appropriate methods based on the context required. You come up with creative approaches to testing, experimenting and iterating based on your learnings.
Futures thinking: Using strategic foresight and speculative design to envision different futures for partners and clients. You're able to think beyond existing paradigms to push stakeholders toward radically different realities.
We also have a set of shared people skills that we practice across the team. These are drawn from our values and reflect the global, cross-cultural context we work in, including: Problem solving, Team Collaboration, Positive Communication, Learning and Self-Reflection, Entrepreneurship, Leadership and Coaching, Client Engagement, and Organisation.
Who we’re looking for
We’re ideally looking for the following experience, but know everybody has a different career path, and encourage you to apply even if you only fit some of these criteria:
Bilingual English and Japanese, or fluent in one with some proficiency in the other.
Located in Tokyo, or able to work remotely from a similar time zone and would consider relocating in future.
At least 5 years of design, strategy, and/or research experience, ideally in consulting or startup environments.
Comfortable working with remote, cross-disciplinary teams across languages and cultural backgrounds.
An entrepreneurial, self-starter mindset with exceptional business acumen.
Nice to haves
Undergraduate or Masters degree in Strategic Design, Design Research, Service Design, or a related discipline.
Experience using Figma and Miro.
Additional expertise or interest in Sustainability, Storytelling, and/or Media.
What we provide
Shaping a positive employee experience is part of our culture, and we work to ensure our environment is welcoming and inclusive for everyone.
We purposefully look for people from across different cultural backgrounds, identities, languages, and skills – creating cross-disciplinary teams that are able to approach business problems from multiple perspectives.
As part of this we provide all employees with:
Flexible work arrangements with remote work options.
Collaborative workspace in Nakameguro, Tokyo.
Transparent career progression and salary levels.
Internal coaching and skill development programs.
Annual training budget that can be used flexibly.
Minimum 17 days of leave per year, including 5 days of refresh leave.
Apple devices and cloud-based collaboration tools.
Access to our global network through MullenLowe Group and IPG.
A startup environment where you can directly influence the future of the company.
Let’s catch up!
Send your Resume, LinkedIn, and/or Folio to email@example.com and one of our practice leads will get back to you. We’re happy to have a coffee near our studio in Nakameguro or catch up online.